Thank you for your patience as we worked through the invoicing and processing of payments for Q1 2026 via our new homeowner portal, PayHOA. As a Board we continue to learn about the system and its capabilities as well as the integration with our
local banking partner JPMorgan Chase Bank.
Upon analysis of the Q1 payment types we found that approximately 56% of homeowners took advantage of the PayHOA payment portal and processed payments via a direct debit to their bank account or as a charge to their credit card. Approximately 20 of homeowners went one step further and set up autopay through the PayHOA portal eliminating the need to manually initiate a payment each quarter.
The remaining payments were received via paper check. We determined that all homeowners with questions or concerns about missing or delayed payments were those who paid via paper check. Issues included:

  • Checks mailed to the wrong address (prior property managers)

  • Checks not clearly identified with an account/CV address

  • Checks lost or delayed in the mail or not mailed timely to allow for on time
    delivery

The Finance Team and Board recognize the importance of providing multiple methods for the payment of your quarterly assessments.

It is our recommendation that you make payment via the PayHOA portal as Bank Account debit (current fee of $2.45/payment) or via credit card (current fee is %3.5 + $.50). These methods provide you with an email receipt and a posting of your payment almost immediately. CV does not benefit from those fees in any way – they are charged by the processor.

For homeowners who wish to mail a check themselves or via their banks’ bill pay application, we will continue to receive and process those checks.

Checks must be submitted in the following manner – No Exceptions!

  • Checks must be payable to and mailed to the CV mailing address:

    • Caribbean Village Community Association
      19050 Billfish Ave
      Venice FL 34292

  • Your CV address must be on the check.

  • Checks CANNOT be dropped into the box at the clubhouse or hand delivered to a board member, etc. Checks must be mailed
    because we have no way of verifying if/when checks are put in the drop box. We receive a daily email from the USPS documenting incoming mail and this email will be part of our internal controls to verify that checks sent in the mail are recorded and
    deposited.

  • Homeowners are responsible for mailing the check in a timely manner so that it can be received before the 10-day grace period expires each quarter to avoid late fees being assessed.

Although the previous lockbox ( the Dallas TX address ) eliminated the need for a member of the board to monitor the mailbox daily and make daily trips to the bank, we have decided that the cost of the lockbox and the confusion it created with many homeowners was not viable. 

To provide plenty of time for a homeowner to submit their payment in a timely manner, we will have already created the "future" invoices for 04/01, 07/01 and 10/01 HOA Dues in PayHOA. Those dates are the actual payment due dates.

Email reminders will be sent out to everyone approximately 15 days in advance the coming  payment due date.
Invoices will also be emailed to everyone on the due date. This should allow plenty of time for payment processing before the over-due date on the 10th of each of those months. 

In addition, by creating all the "future" invoices for the remainder of the year, homeowners can pay ahead if they choose to do so via the PayHOA portal.

To Pay By Credit Card or Bank Payment:

  1. Login to the PayHOA portal and from your account’s main screen.

  2. Just below the Google map click on the blue “Pay Now” button

  3. For the invoice(s) you wish to pay now, click to place a checkmark in the box for each of those.

  4. Now click on the “Pay Now” button (you may need to scroll up a tiny bit to see that button)

  5. You will see three future charges listed. Take notice of the due dates for each and then click to place a check mark on those you wish to pay now

  6. Next click on the blue “Add a Payment” button. In the box that appears you have two options: Card, or US Bank Account. Click on whichever option you wish to pay by (remember, the CC fees are very high - the Bank pay fees are very low). Once you have entered the payment info, click “Save Payment Method”

  7. Next, click on “Make a Payment of $xxx.00” and your payment will process.

Please note: The Credit Card and/or Bank Payment options will only allow you to pay an amount up to the total of the selected invoices. If you want to make a “lump sum” payment for more than the total invoices due, you will have to mail a check so that we can process it manually.

If you pay by check, here is the process for that:

  1. Login to the PayHOA portal and from your account’s main screen, scroll down to where you see all of your future payments due.

  2. For the invoice(s) you wish to pay now, click to place a checkmark in the box for each of those.

  3. Then scroll that list all the way to the right side and click on the 3-dots for each invoice line you selected and choose the “Download Invoice” option for each. If your system asks you where you want it saved, then set that location and download it. If your device does not ask you, then it probably automatically saved it in your “Downloads” folder.

  4. From the folder that it was saved in, open and print the invoice(s)

  5. Note the bottom remittance tear off section on each invoice. Write in the amount of your payment on that remittance slip(s) and mail that with your check to the address listed above.

  6. If you are paying for more than one invoice, make sure you include the printed remittance slips for each invoice you are making payment towards with your check.